Product Support

Parts

SEM Parts Warehouse

Caterpillar (Qingzhou) Parts Distribution Center located in the northeast of facility and was built in 2011. It covers an area of 8500 square meters, and has modern shelves, equipment, reasonable layout and process.

 

Now, more than 17,000 kinds of parts are stocked at parts center to support parts maintenance, service and sales of both CAT and SEM models, including Wheel Loader, Soil Compactor, Motor Grader, Track Type Tractor, serving more than 140 dealers including China and oversea.

 

Overseas, we leverage 10 Cat Distribution Centers across 5 continents to stock more than 16,000 types of parts and utilize Caterpillar processes and assets to deliver service and parts availability to SEM customers.

 

SEM Parts

SEM Parts

SEM Parts are built to support the way you work. If durability, quality and reliability are important for you then this is the right choice. Along with expert service support through our extensive dealer network, SEM parts will keep your machines performing at their maximum potential. With original SEM parts, we stand by our commitment to enable our customers to succeed.


SEM Select Parts

SEM Select Parts conform to your expectation for cost-effective parts solutions, which  reduce the maintenance cost of machines dramatically.

Our goals are high product quality and reliability. SEM Select Parts will help you to maximize the performance of machines at the lowest possible cost.

Solutions & Services

SEM Service Brand

As one of the strategic brands of Caterpillar, SEM provides support to rapid increased customers worldwide. Our business replies on customer satisfaction, which is our principal of doing business, and is also our commitment to customers.

  • Responsiveness

    Fast Response,
    Prompt Solutions,
    Greater Satisfaction

  • Maintenance

    Comprehensive Consideration,
    Attentive Services,
    More Caring

  • Reliability

    Honest and Sincere,
    Reliable Services,
    Greater Peace of Mind

  • Professionalism

    Experts in Areas,
    Greater Confidence

  • Assurance

    Full Range of Service,
    Less Worry

Repair Options

According to different requirement of customers, SEM dealers provide a variety of services and parts to help our customers maximize the value of their equipment.

 

  • Maintenance package can be purchased in advance. Parts can be replaced on site immediately, so there’s no need to worry about construction period.
  • Preventive maintenance can reduce maintenance time and costs.
  • Multi-level maintenance options enables the reuse of parts and allows for more flexible and exclusive solutions.


Contact your local SEM dealer for multi-choice solutions.

Level 1

Reseal & Rebearing

Target Price Point: <20%

Product

  • Includes bearings, seals, gaskets and normal one-life "wear" Parts
  • Paper or Stock Kits Offering
     

Attributes

  • Extends life
  • Before Failure
  • 100% New Parts Replacement
  • Lower Cost

Level 2

Reseal & Rebearing Plus

Target Price Point: 20%-40%

Product

  • Includes all Level 1 Parts
  • Replaces or Reconditions other critical parts
  • Customer can specify additional parts
     

Attributes

  • Extends Life
  • Before Failure
  • Lower Cost

Level 3

Dealer Retrofit

Target Price Point: 40%-70%

Product

  • Dealer Retrofit, Dealer Exchange
  • Including All Level 1 Parts.
  • All multiple-life parts are inspected
     

Attributes

  • Before or after failure
  • Immediate availability for exchange

Level 1

Reseal & Rebearing

Target Price Point: <20%

Product

  • Includes bearings, seals, gaskets and normal one-life "wear" Parts
  • Paper or Stock Kits Offering
     

Attributes

  • Extends life
  • Before Failure
  • 100% New Parts Replacement
  • Lower Cost

Level 2

Reseal & Rebearing Plus

Target Price Point: 20%-40%

Product

  • Includes all Level 1 Parts
  • Replaces or Reconditions other critical parts
  • Customer can specify additional parts
     

Attributes

  • Extends Life
  • Before Failure
  • Lower Cost

Level 3

Dealer Retrofit

Target Price Point: 40%-70%

Product

  • Dealer Retrofit, Dealer Exchange
  • Including All Level 1 Parts.
  • All multiple-life parts are inspected
     

Attributes

  • Before or after failure
  • Immediate availability for exchange