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SEM Parts Warehouse
Caterpillar (Qingzhou) Parts Distribution Center is located in the northeast of the facility and was built in 2011. It covers an area of 8500 square meters, and has modern shelves, equipment, layout and processes.
Now, more than 17,000 kinds of parts are stocked at the parts distribution center to support parts maintenance, service and sales of both Cat and SEM models, including wheel loaders, soil compactors, motor graders and track type tractors, serving more than 140 dealers including China and internationally.
Internationally, we leverage 10 Cat Distribution Centers across 5 continents to stock more than 16,000 types of parts and utilize Caterpillar's processes and assets to deliver service and ensure parts availability for SEM customers.
SEM Parts
SEM Parts are built to support the way you work. If durability, quality and reliability are important for you then this is the right choice. Along with expert service support through our extensive dealer network, SEM parts will keep your machines performing at their maximum potential. With original SEM parts, we stand by our commitment to enable our customers to succeed.
Solutions & Services
SEM Service Brand
As one of the strategic brands of Caterpillar, SEM provides reliable support to the rapidly increasing customers worldwide. Our business replies on customer satisfaction, which is our principal of doing business, which is also our commitment to customers.
Responsiveness
Fast Response
Prompt Solutions
Greater SatisfactionMaintenance
Comprehensive Solutions
Attentive
EfficientReliability
Honest and Sincere
Reliable Services
Greater Peace of MindProfessionalism
Experts in the Fields
Greater ConfidenceAssurance
Full Range of Services
Seamless Experience
Repair Options
- Maintenance package can be purchased in advance. Parts can be replaced on site immediately
- Preventive maintenance can reduce maintenance time and costs
- Multi-level maintenance options enables the reuse of parts and allows for more flexible and exclusive solutions
Level 1
Reseal & Rebearing
Target Price Point: <20%
Product
- Includes bearings, seals, gaskets and normal one-life "wear" parts
- Paper or stock kits offering
Attributes
- Extends life
- Before failure
- 100% new parts replacement
- Lower cost
Level 2
Reseal & Rebearing Plus
Target Price Point: 20%-40%
Product
- Includes all level 1 parts
- Replaces or reconditions other critical parts
- Customer can specify additional parts
Attributes
- Extends life
- Before failure
- Lower cost
Level 3
Dealer Retrofit
Target Price Point: 40%-70%
Product
- Dealer retrofit, dealer exchange
- Including all level 1 parts
- All multiple-life parts are inspected
Attributes
- Before or after failure
- Immediate availability for exchange
