Product Support

Parts

SEM Parts Warehouse


Caterpillar (Qingzhou) Parts Distribution Center is located in the northeast of the facility and was built in 2011. It covers an area of 8500 square meters, and has modern shelves, equipment, layout and processes.


Now, more than 17,000 kinds of parts are stocked at the parts distribution center to support parts maintenance, service and sales of both Cat and SEM models, including wheel loaders, soil compactors, motor graders and track type tractors, serving more than 140 dealers including China and internationally.


Internationally, we leverage 10 Cat Distribution Centers across 5 continents to stock more than 16,000 types of parts and utilize Caterpillar's processes and assets to deliver service and ensure parts availability for SEM customers.

SEM Parts
SEM Parts
SEM Parts are built to support the way you work. If durability, quality and reliability are important for you then this is the right choice. Along with expert service support through our extensive dealer network, SEM parts will keep your machines performing at their maximum potential. With original SEM parts, we stand by our commitment to enable our customers to succeed.
 
SEM Select Parts
SEM Select Parts conform to your expectation for cost-effective parts solutions, which reduce the maintenance cost of machines dramatically. Our goals are high product quality and reliability. SEM Select Parts will help you maximize the performance of machines at the lowest possible cost.

Solutions & Services

SEM Service Brand

As one of the strategic brands of Caterpillar, SEM provides reliable support to the rapidly increasing customers worldwide. Our business replies on customer satisfaction, which is our principal of doing business, which is also our commitment to customers.

  • Responsiveness

    Fast Response
    Prompt Solutions
    Greater Satisfaction

  • Maintenance

    Comprehensive Solutions
    Attentive
    Efficient

  • Reliability

    Honest and Sincere
    Reliable Services
    Greater Peace of Mind

  • Professionalism

    Experts in the Fields
    Greater Confidence

  • Assurance

    Full Range of Services
    Seamless Experience

Repair Options

According to different requirement of customers, SEM dealers provide a variety of services and parts to help our customers maximize the value of their equipment.
 
  • Maintenance package can be purchased in advance. Parts can be replaced on site immediately
  • Preventive maintenance can reduce maintenance time and costs
  • Multi-level maintenance options enables the reuse of parts and allows for more flexible and exclusive solutions
 
Contact your local SEM dealer to find out more about the different types of solutions for your business needs.

Level 1

Reseal & Rebearing

Target Price Point: <20%

Product

 

  • Includes bearings, seals, gaskets and normal one-life "wear" parts
  • Paper or stock kits offering

 

 

Attributes

 

  • Extends life
  • Before failure
  • 100% new parts replacement
  • Lower cost

Level 2

Reseal & Rebearing Plus

Target Price Point: 20%-40%

Product

 

  • Includes all level 1 parts
  • Replaces or reconditions other critical parts
  • Customer can specify additional parts

 

 

Attributes

 

  • Extends life
  • Before failure
  • Lower cost

Level 3

Dealer Retrofit

Target Price Point: 40%-70%

Product

 

  • Dealer retrofit, dealer exchange
  • Including all level 1 parts
  • All multiple-life parts are inspected

 

 

Attributes

 

  • Before or after failure
  • Immediate availability for exchange

Level 1

Reseal & Rebearing

Target Price Point: <20%

Product

 

  • Includes bearings, seals, gaskets and normal one-life "wear" parts
  • Paper or stock kits offering

 

 

Attributes

 

  • Extends life
  • Before failure
  • 100% new parts replacement
  • Lower cost

Level 2

Reseal & Rebearing Plus

Target Price Point: 20%-40%

Product

 

  • Includes all level 1 parts
  • Replaces or reconditions other critical parts
  • Customer can specify additional parts

 

 

Attributes

 

  • Extends life
  • Before failure
  • Lower cost

Level 3

Dealer Retrofit

Target Price Point: 40%-70%

Product

 

  • Dealer retrofit, dealer exchange
  • Including all level 1 parts
  • All multiple-life parts are inspected

 

 

Attributes

 

  • Before or after failure
  • Immediate availability for exchange