SEM Customer Support Agreement (CSA)

SEM Customer Support Agreement (CSA)

Customer Support Agreement, We commit to make our customers succeed - Less Downtime, Faster Parts Planning and offering, More Professional Maintenance and Repair, More Considerate Customer, Care, Commercial Support and Benefits

Customer Support Agreements

Customer Support Agreement (CSA) offer solutions with both Point of Sale (POS) and aftermarket offerings to provide hassle-free ownership and maintenance, security of expert dealer support and peace of mind provided by equipment health management. Through CSA, we have an opportunity to deliver greater value to all customers, strengthen customer interaction across the life-cycle of their equipment, and customer can dedicate to their own core business.

Preventive Maintenance (PM) CSAs

PM CSA provides customer with services includes:

  • Machine inspection and service proposal
  • Preventive Maintenance
  • Machine Condition-monitoring
  • Parts and Oil Supply

Flexible Options

  • Multiple standard terms and hour options to meet your needs
  • Condition monitoring through active connectivity for notification of upcoming service intervals

Professional maintenance can effectively reduce the machine O&O cost, improve production, and extend machine life.

PM CSA is suitable for all types of machines, includes new, used, rental, and machines with SEM Extended Protection (SEP) etc.