SEM e-Service

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SEM e-Service

SEM e-Service


To better support our dealers and customers aftermarket service, we conducted a very comprehensive survey in the first half year of 2019. Based on the survey results, we identified the real pain points and started SEM digital platform project phase I (now we name it with “SEM e-Service” project to solve.

Our goal is to deliver best in class services to SEM dealers and customers via the following solutions:

• Meet the login and accounts control needs with CWS Single-Sign-On solution

• Access all business data and information on one DCP system by integrating multiple SEM business systems

• Provide easy and accurate access to parts and technical information specific to machine model and serial number

• By sharing specific technical information with customers under certain business scenarios and commercial conditions to reduce troubleshooting and machine downtime, improve dealer service and parts sales opportunities, and increase customer satisfaction.

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Introduction Introduction Video

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SEM e-Service flyer_English.jpg