The Customer Value Agreement helps you integrate various needs such as the purchasing of parts, maintenance and repair. It provides you with a comprehensive equipment management plan. From a PM plan to a comprehensive maintenance & repair plan, you can work with the SEM dealer to formulate a management plan that matches your requirements and schedule. The maintenance & repair work can be done in advance when possible.
Customer Support Agreement
Customer Support Agreement (CSA) is professional equipment management service solution for SEM customers provided by SEM dealer.
CSAs provide customized service solution according to equipment application and customer’s special needs which free customers from complex equipment service and management works and focus on growth of their core business.
SEM dealers offer variety of CSA to meet various customer needs:
Preventive Maintenance (PM) CSA
PM CSA provides customer with services includes:
Professional maintenance can effectively lower machine operating cost, improve production, and improve machine life.
PM CSA is suitable for all types of machines, includes new, used, rental, and machines with Extended Protection Plan (EPP) etc.
Lack of skilled mechanic?
Repair CSA provides customized services include:
With special production requirement? 24 hours support or on-site support, various tailored service are available in SEM dealer repair CSAs
Component Overhaul Agreement
No capability to do component overhaul?
Component Overhaul Agreement offers:
Component Exchange Agreement
Tight production goal with long downtime for component repair?
How to deal with scrapped components?
High cost for replacement of a new component?
Component Exchange Agreement offers:
Customer can choose to trade old component in for a new component or a rebuild component at lower cost.
Total Maintenance & Repair (TMR) CSA
No mechanics and equipment management professionals?
Total Maintenance & Repair CSA provides customer with comprehensive
maintenance, repair, and equipment management:
Customers focus on production , Dealers focus on machine management.
Machine abused? Improper service? Dirty workshop? Shortage of parts?
Repair over budget? Unpredictable cashflow?
You need an expert in equipment management.
Dealer professionals provide comprehensive equipment management service:
Combination of Multiple Solutions
Provide flexible portfolio to meet various needs of customers:
Combination of Warranty and Extended Protection Plan (EPP)
Standard Warranty, EPP, and CSA can be used at same time. Customer Support Agreement provides service beyond of Warranty and EPP.
Flexible Payment Methods
Provide multiple payment methods for various agreements ensuring protection of customer interest, includes:
Dealer Service Capabilities
Service Network, Repair Workshop, Certified Service Master, Special Diagnostic Tools, Factory Technical Support.
Partner to success
Customer Support Agreement supporting your success.
We are successfully supporting our customers in mining, tunneling, port, paving, construction, and quarry etc.