Customer Value Agreement (CVA)

The Customer Value Agreement helps you integrate various needs such as the purchasing of parts, maintenance and repair. It provides you with a comprehensive equipment management plan. From a PM plan to a comprehensive maintenance & repair plan, you can work with the SEM dealer to formulate a management plan that matches your requirements and schedule. The maintenance & repair work can be done in advance when possible.

Customer Value Agreement
 
Customer Value Agreement (CVA) is a professional equipment management service solution for SEM customers provided by SEM dealer.

CVAs provide customized service solution according to equipment application and customer's special needs which free customers from complex equipment service and management works and focus on growth of their core business.
 
SEM dealers offer variety of CVA to meet various customer needs:
 
  • Preventive Maintenance (PM) CVA
  • Repair CVA
  • Component Overhaul Agreement
  • Component Exchange Agreement
  • Total Maintenance & Repair CVA
  • Parts Supply Agreement
 
 
Preventive Maintenance (PM) CVA
 
Professional maintenance can effectively lower machine operating cost, improve production, and improve machine life.
 
PM CVA is suitable for all types of machines, includes new, used, rental, and machines with Extended Protection Plan (EPP) etc.
 
PM CVA provides customer with services includes:
 
  • Machine Inspection and Service Proposal
  • Preventive Maintenance
  • Machine Condition-monitoring
  • Parts and Oil Supply
Repair CVA
 
Lack of skilled mechanic? With special production requirement? 24 hours support or on-site support, various tailored service are available in SEM dealer repair CVAs.
 
Repair CVA provides customized services include:
 
  • Machine Inspection
  • Trouble-shooting and Repair
  • Repair Plan
  • Repair Quality Guaranty
 
 
 
Component Overhaul Agreement
 
No capability to do component overhaul?
 
Component Overhaul Agreement offers:
 
  • Component Condition-monitoring
  • Component Overhaul/Rebuild
  • Component Overhaul Plan and Budget
  • Component Overhaul Quality Guaranty
Component Exchange Agreement
 
Tight production goal with long downtime for component repair? How to deal with scrapped components? High cost for replacement of a new component?
 
Customers can choose to trade old component in for a new component or a rebuild component at lower cost.
 
Component Exchange Agreement offers:
 
  • Component Exchange
  • Old Component Trade In
  • Rebuild Component Quality Guaranty
 
 
 
Total Maintenance & Repair (TMR) CVA 
 
No mechanics and equipment management professionals? Customers can now focus on production, dealers focus on machine management.
 
Total Maintenance & Repair CVA provides customer with comprehensive maintenance, repair, and equipment management:
 
  • Maintenance and Service Plan, Parts Planning
  • Maintenance, Inspection, Condition-monitoring
  • Repair and Component Overhaul
  • Equipment Management
  • Operation Training, Daily Service Training
 
Equipment Management
 
Machine abused? Improper service? Dirty workshop? Shortage of parts? Repair over budget? Unpredictable cashflow? 
 
You need an expert in equipment management.
 
Dealer professionals provide comprehensive equipment management service:
 
  • Application Training
  • Improve Component Life
  • Parts Planning
  • Fluid Management
  • Workshop planning and management
  • Service Budget
Combination of Multiple Solutions
 
Providing flexible portfolio to meet various needs of customers:
 
  • Training (Maintenance, Operation, Application)
  • Genuine Parts Supply
  • Technical Support from Factory 
  • On-site Support for Fleet Customer
  • Product Improvement/Update 
  • Equipment Management/Consultancy and Assessment
Combination of Warranty and Extended Protection Plan (EPP)
 
Standard Warranty, EPP, and CVA can be used at same time. Customer Value Agreement provides service beyond of Warranty and EPP.
Flexible Payment Methods
 
Provide multiple payment methods for various agreements ensuring protection of customer interest, includes:
 
  • Service Charge as Actual Labor Hours
  • Service Charge as Standard Labor Hours
  • Monthly Service Fee
  • Parts Charge as Actual Consumption
  • Contracted Capped Charge
Dealer Service Capabilities
 
  • Service Network
  • Repair Workshop
  • Certified Service Master
  • Special Diagnostic Tools
  • Factory Technical Support
Partner to Success
 
Customer Value Agreement to support our customers in mining, tunneling, port, paving, construction, and quarry etc.